The Information Advice and Guidance Statement of Service
Mission
Our mission is to provide you with the information, advice, and guidance you need to make informed decisions about your career and education. We’re here to support you in identifying the right opportunities, building your skills, and helping you navigate your personal journey toward success. Whether it’s finding the perfect job, enrolling in the right course, or taking the next step in your professional development, we are dedicated to helping you achieve your future goals with confidence and clarity.
Our service
Free, Impartial Support to Help You Succeed
We offer friendly, professional guidance at no cost — and we’re here to help you take the next step with confidence.
Here’s how we can support you:
- Create a standout CV and compelling cover letters
- Build a personalized Action Plan tailored to your goals
- Search for and apply to the right job opportunities
- Find or complete an interesting course or training program
- Gain recognized qualifications to boost your employability
- Improve your reading, writing, or math’s skills with the right support
Who is eligible?
Everyone is welcome to visit our centre and access free information about jobs, training, and opportunities.
However, our dedicated one-to-one advice and guidance service is available only to those enrolled on one of our courses.
By joining a course, you’ll gain:
- Expert, personalised support to help you reach your goals
- Access to exclusive job and training opportunities
- A clear plan to improve your skills, confidence, and employability
Take the first step today — enroll on a course and start building your future.
Our commitment to you
At AWL, we pride ourselves on being an open and inclusive organization where everyone is welcome. Our friendly, supportive staff are always happy to assist you.
We are committed to helping people with physical and learning difficulties find the right courses or job opportunities, tailored to their individual needs.
Once you’ve been referred to our program’s, we’ll aim to contact you within 2 working days to arrange your Initial Meeting and enroll you in the program’s that best suits your personal circumstances.
Our center is designed to be:
- Welcoming and accessible
- Safe, supportive, and comfortable
- Equipped with excellent resources, including books and computers
If English isn’t your first language and an interpreter isn’t available, we will provide information in a way that’s easy for you to understand.
We adhere to the highest standards, including:
- Action West London Equal Opportunity Policy
- Matrix Standard for high-quality information, advice, and guidance
- Disability Confident (Bronze), ensuring we’re a disability-friendly employer and service provider
Our Promise to you
While you’re enrolled in an Action West London programme, we’re committed to supporting you every step of the way. Here’s what you can expect:
A Personal Advisor dedicated to guiding your job search, helping you understand current recruitment practices, and offering sector-specific advice.
Access to a full range of support and advice, including but not limited to:
- Flexible 1-2-1 online support
- CV writing assistance to help you stand out
- Opportunities to take part in online information, advice, and guidance sessions with other participants
- Short vocational courses to boost your employability
- Mock interviews to prepare you for success
- Sector-specific job advice tailored to your goals
- Job matching to suitable vacancies and guidance on relevant employers
- Work experience placements to develop practical skills
- Tailored in-work support once you secure a job
- Personal Development Plans developed to meet your priorities and updated throughout your program’s
- Access to a comprehensive catalogue of resources and job search tools via our Job and Skills Portal (Aptem)
- Continued access to online resources for six months after completing the program’s
Above all, you will always be treated with respect and professionalism by the entire Action West London Team.
Our Opening Hours:
- Monday: Remote
- Tuesday: 09:00 – 17:00
- Wednesday: Remote
- Thursday: 09:00 – 17:00
- Friday: 09:00 – 17:00
- Saturday: Closed
- Sunday: Closed
What we expect from you
To ensure you get the most from your time with Action West London, we ask that you:
- Complete a registration form to get started.
- Provide eligibility documents to your Personal Advisor so we can confirm your access to fully funded support.
- Share any personal circumstances that may affect your support needs, so we can offer the best guidance.
- Keep us updated if your situation changes, such as finding a job or starting a course.
- Inform us of any changes to your contact details (address, phone, or email).
- Attend all appointments or let us know in advance if you can’t make it.
Follow the information and advice we give you to stay on track.
- Treat the Action West London Team and other program’s participants with respect at all times.
- Share your feedback—whether it’s comments, compliments, or complaints—so we can continue to improve.
- Make the most of your time on the program’s, and enjoy the journey. This program’s is designed to help you progress into work or training, and we’re here to support you every step of the way.
- Comply with our Health and Safety and Equal Opportunities policies, which you can obtain from any member of staff.
Feedback/suggestions
Tell us what you think about the service. Suggestions are much appreciated. This will help us to make our service better. You can do this in the following ways.
- Fill in a questionnaire on the service. Questionnaires can be completed online using the following link or can be requested as hard copies.
- We may also contact you after you have completed your program to ask you about feedback on your experience with us.
Please get in touch if you have any ideas that could help us improve our service. For comments and compliments you can email recruitment@actionwestlondon.org.uk
Complaints procedure
If you are not happy with our service, we want to hear from you. Please discuss your complaint with your usual Action West London contact. If this does not resolve the issue, then contact the Project Manager for the service you have received. Please allow them to take the first opportunity to answer your questions or put matters right.
If you are still unhappy and wish to make a formal complaint about the service provided by Action West London you can send your complaint by post or e-mail to: Laura Harris, Operation Support , Action West London, Unit 9 Morris House, Swainson Road, London, Acton W3 7UP
Tel: 020 8993 9605. E-mail: laura.harris@actionwestlondon.org.uk
If, following our response, you are not satisfied, you can ask for your complaint to be referred to the C.E.O of Action West London.
If you remain unhappy with our response, you will have the opportunity to escalate the matter to the Independent Case Examiner (ICE)
ICE contact details:
Independent Case Examiner’s Office
PO Box 209
BOOTLE
L20 7WA
Confidentiality
The service complies with all requirements of the General Data Protection Regulation (GDPR, 2018). We, at all times, safeguard the confidentiality and privacy of our clients. We do not give personal details to other people without asking you.
Contact details
Action West London
Unit 9 Morris House
Swainson Road, London,Acton W3 7UP
Tel: 020 8993 9605