Since the start of our monthly feedback collection in January 23, 112 participants have told us about their experience of our service by responding to the questionnaire. Their responses are summarised below:


  • 98% rate their experience at AWL as good or very good
  • 100% of clients consistently report feeling welcomed at AWL
  • 100% of clients find the advisors supportive and helpful
  • 99% respondents have found the Information Advice and Guidance they’ve received informative and practical. They are also happy with their action plans which they have found clear and easy to follow.
  • 97% of clients are happy to recommend us – this figure has remained unchanged


A separate polling of Digital Academies clients (n=24) shows that the participants’ assessment of their prospects of getting a job and, related to it, their knowledge of available options have improved. Both areas have been scored as ‘improved a lot’ by 86.4% vs. ‘improved a little’ by 23.6%.


Here’s a selection of some of the positive comments from clients:



“Your service is very good, I would like to thank you for your amazing service you provided to me in two months, you helped me with my anxiety, homeless issues, create a CV, no stop job search, job application, your response to my query even outside working hours because you know my personal issues, you never left me alone, you helped me to see Peter from National Career Service, he was really nice and updated my CV. Now I have a place to live not in North West London but in East London, and I am working. I own all this to Maria.”


“You got a professional, friendly, nice and very good advisor, a person who does everything to see the smile in her client’s face.”


“The help provided really built my confidence and now I feel more confident in finding work in the near future.”


“I was able to get onto a short course quite quickly and once I passed I was passed through to an employer who helped me into work and I am really happy now that I am in work.”


“Great support and consistent maintenance of contact throughout my experience. Huda was/is really supportive and has helped a ton.”


“Faraz who first contacted me was extremely helpful and understanding. The zoom call with Michael over the period of 2 days was crystal clear and helpful.”


“They helped me better understand what help they could offer me in terms of how to find work help with improving my cv so I can secure work , the team of Action West London is very supportive and helpful.”


ESOL update


Additionally, we have surveyed participants who have attended our ESOL courses in Hillingdon. The classes have been delivered in collaboration with REAP (Refugees in Effective and Active Partnership) who organised the venue and promoted the classes. The learners were mostly asylum seekers most of whom were residents of hotels around Heathrow and had no recourse to public funds. For many of them these classes were the only opportunity to access language classes.


21 participants have responded to our survey. All participants surveyed enjoyed the course.  They thought the course was ‘excellent’, the lessons were useful and fun, the atmosphere was friendly, and that coming to the classes was like ‘we were a family reuniting’!


Most of the learners  (91%) also reported greater confident in using English and more personal independence in situations such as going to the GP, shopping, making friends


81% said they were more confident in using the Internet.

81% reported that they practised English every day and spent more time using English compared to BEFORE they started the course.


Needless to say, we are very pleased with the results of our surveys and will continue to work with our clients in order to continue to improve so we can offer the best service possible.


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