We are currently recruiting for an enthusiastic individual to join our incredible clients. As Receptionist you will provide exceptional service at all times by exceeding expectations and providing a personalised service to guest in keeping with award-winning standards.
You will be working for a prestigious Forbes Five Star Rating Hotel overlooking the Royal Mews at Buckingham Palace and minutes from Victoria Station. With 30 luxurious rooms and suites and breath-taking Executive Lounge, this Residents only, five star deluxe hotel is discreet but full of atmosphere.
Key responsibilities of the Receptionist will include:
- Checking in and checking out guests
- Handling guests’ requests such as booking restaurants, theatre tickets and sightseeing tours
- Dealing with enquires in line with our mission statement: “no request is too large, no detail is too small”
- Compiling guests accounts and fulfilling administrative duties
The ideal candidate for the Receptionist position should:
- Previous experience in similar role
- Be friendly, bubbly and have an outgoing personality
- Display a polite and professional attitude at all times
- Be an excellent team player and be willing to support others
- Be enthusiastic in delivering excellent customer service
- Communicate effectively in English, both verbal and written
Benefits of the Receptionist position include:
- A competitive salary
- Free meals on duty
- Professional, award winning training and development opportunities to give you a career path
- Holiday allowance increasing with length of service up to 25 days
- Two paid volunteering days each year
- Hotel based incentive schemes
- Staff Appreciation Annual Party and other Employee Recognition Events
- Employee Assistance Programme
- Regular performance reviews to ensure you receive on-going feedback to help you grow and develop in your role
- An exciting position within a hotel collection which has been recognised as an industry leader