We value your feedback as it helps us to make improvements to our services.
Here are some examples of what we’ve done in response to your feedback.
| “You need to know how to find our new office” | “We created maps, leaflets with direction and shared the information on social media.” |
| “You need to pick up your children from school” | “We arranged ESOL classes, Job Clubs and other appointments to suit your schedule and childcare needs.” |
| “You said you can’t afford travelling to our office” | “We put in place an Expenses Reimbursement Plan.” |
| “You said you need support with IT“ | “We ran the Digital Champions project, where we offered IT lessons run by English and Arabic speaking volunteers.” |
| “You said it’s hard for you to travel“ | “We set up Remote 1-2-1 Sessions by using Microsoft Teams from 2019.” |
| “You said you need more privacy for our 1-2-1- sessions“ | “We used the Doughnut Factory space to customise separate offices to ensure privacy.” |
| “You said learning courses take up too much of your time“ | “We compressed courses into shorter training sessions.” |
| “You said you couldn’t attend in-person training because of childcare responsibilities and COVID“ | “We now offer a whole range of online courses.” |
| “You said Job Club can get too busy and would like to get more support“ | “We now offer 4 days of our online Job Club.” |
| “We want to meet employers and attend job interviews“ | “We organise Open Days, Job Fairs and Meet the Employer Days.“ |
| “You said you want to speak to us more often“ | “We have increased the frequency of regular contact we have with our clients.“ |
| “You said you don’t have job interview clothes“ | “We refer clients to Smart Works or Suited&Booted to get the best support in getting interview-ready!“ |
