We value your feedback as it helps us to make improvements to our services.
Here are some examples of what we’ve done in response to your feedback.

“You need to know how to find our new office” | “We created maps, leaflets with direction and shared the information on social media.” |
“You need to pick up your children from school” | “We arranged ESOL classes, Job Clubs and other appointments to suit your schedule and childcare needs.” |
“You said you can’t afford travelling to our office” | “We put in place an Expenses Reimbursement Plan.” |
“You said you need support with IT“ | “We ran the Digital Champions project, where we offered IT lessons run by English and Arabic speaking volunteers.” |
“You said it’s hard for you to travel“ | “We set up Remote 1-2-1 Sessions by using Microsoft Teams from 2019.” |
“You said you need more privacy for our 1-2-1- sessions“ | “We used the Doughnut Factory space to customise separate offices to ensure privacy.” |
“You said learning courses take up too much of your time“ | “We compressed courses into shorter training sessions.” |
“You said you couldn’t attend in-person training because of childcare responsibilities and COVID“ | “We now offer a whole range of online courses.” |
“You said Job Club can get too busy and would like to get more support“ | “We now offer 4 days of our online Job Club.” |
“We want to meet employers and attend job interviews“ | “We organise Open Days, Job Fairs and Meet the Employer Days.“ |
“You said you want to speak to us more often“ | “We have increased the frequency of regular contact we have with our clients.“ |
“You said you don’t have job interview clothes“ | “We refer clients to Smart Works or Suited&Booted to get the best support in getting interview-ready!“ |