We value your feedback as it helps us to make improvements to our services.
Here are some examples of what we’ve done in response to your feedback.
|“You need to know how to find our new office”||“We created maps, leaflets with direction and shared the information on social media.”|
|“You need to pick up your children from school”||“We arranged ESOL classes, Job Clubs and other appointments to suit your schedule and childcare needs.”|
|“You said you can’t afford travelling to our office”||“We put in place an Expenses Reimbursement Plan.”|
|“You said you need support with IT“||“We ran the Digital Champions project, where we offered IT lessons run by English and Arabic speaking volunteers.”|
|“You said it’s hard for you to travel“||“We set up Remote 1-2-1 Sessions by using Microsoft Teams from 2019.”|
|“You said you need more privacy for our 1-2-1- sessions“||“We used the Doughnut Factory space to customise separate offices to ensure privacy.”|
|“You said learning courses take up too much of your time“||“We compressed courses into shorter training sessions.”|
|“You said you couldn’t attend in-person training because of childcare responsibilities and COVID“||“We now offer a whole range of online courses.”|
|“You said Job Club can get too busy and would like to get more support“||“We now offer 4 days of our online Job Club.”|
|“We want to meet employers and attend job interviews“||“We organise Open Days, Job Fairs and Meet the Employer Days.“|
|“You said you want to speak to us more often“||“We have increased the frequency of regular contact we have with our clients.“|
|“You said you don’t have job interview clothes“||“We refer clients to Smart Works or Suited&Booted to get the best support in getting interview-ready!“|